Cancellation / No-Show Policy

All services require a 24 hour cancellation notice prior to the time of your appointment, otherwise you will be charged 50% of the service price. No-shows will be charged 100% of the service price. You will not be able to make another appointment until the cancellation/no-show fee is paid. Payment can be taken by card over the phone.

I completely understand that unexpected things happen, which is why if you cancel within 24 hours of your appointment or no-show for the first time, you will initially be given a verbal warning with no penalty. Exceptions to this policy do apply on a case-by-case basis.

Late Policy

Clients who arrive 5 minutes after their scheduled appointment time are considered late and must reschedule their appointment. Exceptions are of course when the appointment slot immediately after the original appointment is available. If there is not an appointment available immediately after the original appointment time, the client must reschedule for a later time or date so that other appointments are not affected.